Thank you for choosing VARAHI ENTERPRISE LTD. To provide you with a more worry-free shopping experience, we have established the following return and refund policy. Please read this policy carefully before applying for a return.

I. Return Period

You may apply for a return or refund within 7 days of receiving the goods.

Return requests after 7 days may not be accepted, unless otherwise stipulated by law.

II. Return Conditions

To protect customer rights, we accept return requests under the following circumstances:

The product has quality problems;
The product was damaged during transportation;
The wrong product was received or the product is missing;
The product is clearly inconsistent with the order description;
The customer applies for a return for personal reasons.

Even if the product has been opened, you can still apply for a return as long as the product has not been intentionally damaged and meets hygiene, safety, and legal requirements. We will review the product based on its actual condition and process your return request in accordance with the law.

III. How to Apply for a Return

To apply for a return, please contact our customer service team and provide the following information:

Order number; Order name; Contact email; Reason for return; Product photos (if applicable).

Customer service will provide you with a detailed return process and return address after review.

IV. Return Address

Please do not return items without confirmation.

Address: 86 Jack Cornwell Street, London, England, E12 5FB

V. Return Shipping Costs

For returns due to the following reasons:

Product quality issues; Wrong item sent; Damaged item; Missing item;

Return shipping costs will be borne by our company.

For returns due to personal reasons (such as a change of purchase intention, no longer needing the item, etc.), return shipping costs are usually borne by the customer, unless otherwise stipulated by law or stated on the website.

VI. Refund Processing

After receiving and approving the returned item, we will arrange a refund within 3-5 business days.

Refunds will be processed via the original payment method. The exact arrival time depends on the bank or payment institution, generally taking 5-10 business days.

If there are any issues with the refund, please contact us immediately.

VII. Circumstances Ineligible for Return

We may refuse a return request in the following situations:

The product is severely damaged due to human error;
The product is missing major accessories or gifts and affects resale;
The product is intentionally contaminated or maliciously used;
The return period has expired and there is no legal requirement to return the product.

VIII. Order Cancellation

If your order has not yet been shipped, you can contact customer service to cancel it.

After your order has been shipped, please follow this return policy to process the return.

IX. Contact Us

If you have any questions about returns, refunds, or after-sales service, please contact us:

Email: varahi.enterprise@outlook.com

Phone: +447788764605

Our customer service team will respond to your inquiry as soon as possible during business hours and assist you with the return and refund process.

Thank you for choosing VARAHI ENTERPRISE LTD. We are committed to providing every customer with high-quality products, professional services, and comprehensive after-sales support.