1. What products does VARAHI ENTERPRISE LTD mainly sell?

We are an online convenience store, mainly selling various snacks, candies, chocolates, biscuits, potato chips, beverages, convenience foods, and other daily necessities, providing customers with a convenient and safe online shopping experience.

  1. Are the products genuine?

Yes. All products we sell come from legitimate suppliers or authorized channels and undergo rigorous screening to ensure product quality, safety, and compliance with relevant laws and regulations.

  1. Are the products in stock?

Most of the products shown on the website are in stock. If there is insufficient stock or an out-of-stock item, we will notify you promptly and arrange a refund or negotiate an alternative.

  1. How long does it take to ship after placing an order?

Normally, orders will be processed and shipped within 1-2 business days after successful payment.

Processing times may be delayed on weekends and UK public holidays.

  1. How long does delivery take?

Estimated delivery time is as follows:

Within the UK: 2-5 business days

Actual delivery time may be delayed due to factors such as logistics company arrangements and weather.

  1. How do I track my order?

After your order is shipped, we will send you a shipping notification (including tracking information, if applicable).

You can also contact our customer service team to check your order status.

  1. Can I cancel my order?

Yes.

If your order has not yet been shipped, please contact us as soon as possible to cancel it.

If your order has already been shipped, you will need to follow our return policy.

  1. What should I do if I receive a damaged item?

If you receive a damaged item, a missing item, the wrong item, or other quality issues, please contact customer service within 48 hours of receiving the item, providing your order number and relevant photos. We will process your request as soon as possible.

  1. Can I return an item after opening it?

Yes.

To provide better after-sales service, even if the product has been opened, you can still contact customer service to apply for a return, provided the product has not been intentionally damaged and meets relevant legal requirements.

We will review the product’s condition and arrange subsequent processing.

  1. How long does a refund take?

After the return is approved, we usually process the refund within 3-5 business days.

The refund will be returned to the original payment method, and the specific arrival time is generally 5-10 business days, depending on the processing time of the bank or payment institution.

  1. How to apply for a return?

Please contact us via customer service email and provide:

Order number
Order name
Contact email
Reason for return
Product photo (if applicable)

After customer service review, we will provide you with a detailed return process and return address.

  1. How to contact customer service?

If you have any questions, please feel free to contact us.

Email: varahi.enterprise@outlook.com

Phone: +447788764605

We usually reply to your email within 24 hours; during weekends, holidays, or periods of high inquiry volume, we will reply within 48 hours at the latest.

  1. What payment methods are supported?

We support various secure payment methods available on the website checkout page, including credit cards, debit cards, and other third-party payment methods (subject to the information displayed on the checkout page).

All transactions are secured using encryption technology to protect your payment information.

  1. Will there be automatic renewals or duplicate charges?

No.

All items sold by VARAHI ENTERPRISE LTD are one-time sales.

Each order only charges for the items purchased; there are no membership subscriptions, automatic renewals, or recurring charges. To purchase items again, you need to place a new order.

Thank you for choosing VARAHI ENTERPRISE LTD. We look forward to providing you with high-quality products and a satisfying shopping experience!